relivingthe80s:
Hundreds of patients including people with cancer and kidney failure have missed important appointments for treatment because ambulances did not arrive to take them to hospital, after privatisation of NHS non-urgent transport services in Sussex this month.
Some elderly patients have had to wait more than five hours for ambulances and been stuck at hospital for long periods after their appointments because the transport service, now run by the private firm Coperforma, has proved so unreliable.
Patients, relatives, NHS bodies and local MPs have severely criticised the service’s performance, and a trade union representing ambulance crews said it was an “absolute shambles”. The NHS organisations that awarded the four-year, £63.5m contract have now launched an investigation.
A host of problems have arisen since Coperforma replaced the NHS’s South East Coast ambulance service (Secamb) as the provider of non-emergency patient transport services on 1 April.
- Cancer patients have missed oncology appointments after ambulances failed to turn up to collect them.
- Patients with kidney failure have not been able to receive scheduled sessions of kidney dialysis for the same reason, with some missing two of their three treatments in a week.
- So many patients have become stuck at the Royal Sussex County hospital in Brighton because their transport has not arrived that it has paid for taxis and other private vehicle suppliers to take them home.
- Staff there have had to stay until midnight to ensure kidney patients arriving hours after their scheduled start time have received vital dialysis.
- Coperforma crews have been left doing nothing, despite patients’ need to get to hospital, because poor mobile phone reception in parts of Sussex has meant they did not receive details of calls to attend via an app the firm saw as pivotal to the service’s smooth running.
- Patients, relatives and NHS staff have faced waits of 45 minutes and more to get through to the firm’s phone lines, which have been unable to cope with demand.
- Coperforma vehicles have turned up to collect patients who have already died.
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